Amazon Prime Users Have Until July 27th to Claim $2.5B Settlement Payments

Amazon Prime customers have until Monday, July 27th, to submit claims for payments from the company's $2.5 billion settlement with the Federal Trade Commission (FTC). The settlement resolves a 2023 FTC lawsuit that accused Amazon of enrolling tens of millions of customers into Prime subscriptions without proper consent and creating obstacles for users attempting to cancel. Amazon denied wrongdoing but agreed to pay $1.5 billion in customer refunds and a $1 billion civil penalty. Some Prime users already received automatic payments in November and December of 2025, though customers who were not paid automatically may still qualify for compensation if they meet the settlement's requirements.

Amazon Prime Settlement Eligibility Requirements

To qualify for a payment, a customer must have been a US Amazon Prime member who either enrolled through one of the challenged sign-up pages or tried unsuccessfully to cancel Prime online between June 23rd, 2019, and June 23rd, 2025. The challenged sign-up flows include Amazon's universal Prime decision page, shipping selection page, single-page checkout and Prime Video enrollment process. Customers must also have used three or fewer Prime benefits in any 12-month period after signing up. Eligible customers may have received a notice by email or mail.

Claim Submission Process and Deadline

Customers who meet the requirements can file a claim through the settlement website or contact the settlement administrator by email. The deadline to submit a claim is Monday, July 27th. Customers who already received automatic payments in November and December of 2025 do not need to file a separate claim.

Payment Amounts and Distribution Timeline

Eligible customers may receive up to $51, with payment options including check, PayPal or Venmo. Amazon expects to send payments in late 2026, though a specific payment date has not been announced.

FAQ

What is the deadline to submit a claim for the Amazon Prime settlement?

The deadline to submit a claim is Monday, July 27th. Customers who meet the eligibility requirements can file through the settlement website or contact the settlement administrator by email.

How much can eligible Amazon Prime customers receive from the settlement?

Eligible customers may receive up to $51. Payment options include check, PayPal or Venmo, with Amazon expecting to send payments in late 2026.